Thursday, October 04, 2012
Book Note: "Observing the user experience" by Goodman, Kuniavsky, and Moed
I just got a copy of the second edition of "Observing the user experience--a practitioner's guide to user research" by Elizabeth Goodman, Mike Kuniavsky and Andrea Moed (Morgan Kaufmann, 2012). To me, this is a book that is not in-between. It is "a practitioner's guide" written in a language and at a level that is very useful. Each aspect of user research is presented in a simple and clear way with concrete and practical guidelines on how to do it. I find the book excellent for anyone who is new to the field and who not just want to know how important user research is but how to actually do it. The authors stay away from making large claims and from relating the practical guidance to more or less developed theoretical frameworks.
However, I think it is important that anyone who uses a book like this complements it other readings that in a solid intellectual way examines the broader aspects of practice and its relationship to theoretical traditions and paradigms.