I have recently been introduced to the work by Catherine Letondal and her colleagues at the University of Toulouse in the ENAC group. This group has for some time studied pilots in airline cockpits and their interactions. It is work that really relates well to our work in the book "things that keep us busy".
This group is taking interaction at the most challenging level. Highly complex technology, extraordinary safety concerns, intense interactivity with the plane, the ground control, etc. The research shows almost all of the multi-faceted aspects of interaction, everything from traditional, tangible, gesture, embodied, faceless, etc. They also show with many examples when certain modes of interaction (sometimes seen as the best solution) are definitely not appropriate.
Really interesting research and a type of research we definitely do not see enough of in HCI.
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