Friday, July 13, 2018

Interacting with versus being with

In our book "Things That Keep Us Busy - Elements of Interaction" we make the case that interaction is an activity that has to fulfill certain criteria to be called interaction. We define a "window of interaction" with eight dimensions. Each dimension has to be within a certain range for an activity to be understood or labeled as interaction. This means that not all activities where humans 'use' things or systems are interactions.

So, what is everything else, all our encounters with the reality around us, if not interactions? Well, most of the "interactions" with our everyday environment seem better defined as being with. For instance, it does not feel natural to say that we interact with our home (even though this is maybe changing today). Instead, we live in our home. We might interact with people, but that seems to be most appropriate when it is people in specific roles, we usually do not say we interact with our children, spouse, or friends (even though some might, since our use of language has changed a lot).

If we accept this distinction between "interacting with" (interactive things and systems) versus "being with" (family and friends) is it possible to say something about how our contemporary society is changing. Yes, I think so. It seems as if there is an ongoing movement that transforms "interacting with" to "being with". People are looking for interactions with things that are natural and intuitive, that are similar to what they are used to when it comes to "being with". We are not interacting with our thermostat anymore, we are living with a home that recognizes our presence and desires. A home that adapts to us and our habits, that lives with us. We are more and more living with our smartphones. We do not necessarily see it as if we are interacting with them. They are always present, they are our companions, they are part of who we are.

Some questions arise. What is it that we gain and lose when we move from "interacting with" to "being with"? What are the long-term consequences of such a shift? When should we strive to not make this shift happen? And when is such a shift a way to reach an everyday life that is more "natural" and less determined by technology?

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